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october 06, 2023 - Infiniti
INFINITI named top luxury brand in 2023 Automotive Reputation Report
INFINITI remains focused on its mission to elevate the client experience, earning the number one spot among U.S. luxury brands in the 2023 #automotive Reputation #report, as established by Reputation, the global leader in reputation experience management.
INFINITI earns the top rank with a Reputation Score of 743 points. #infiniti also holds the highest visibility and engagement score of the U.S Luxury #brand category at 74 and 89 points, respectively.
"We are honored to be recognized by Reputation for our commitment to the client experience," said Craig Keeys, group vice president, #infiniti Americas. "At #infiniti, our mission of providing an experience that's about more than just the car has always been core to who we are. We look at every part of the journey to ensure we're ahead of the curve for the future of luxury and our honored guests."
Additionally, INFINITI Nashua ranked as the top retailer among luxury and non-luxury brands in the #report.
The 2023 #automotive Reputation #report is one of the most comprehensive rankings in the market, and includes three categories of criteria: sentiment, visibility, engagement. As consumer feedback continues to drive success in the auto industry, these factors had a significant impact on INFINITI's score: customer service, staff, sales, competence, speed.
In the 2022 and 2021 #automotive Reputation #report, #infiniti ranked second and first, respectively, among U.S. luxury brands.
For additional details on the 2023 #automotive Reputation Report, please see the comprehensive #report on their Reputation website.
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