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Toyota Motor Europe (TME) announced the winners of the 2016 “Ichiban” European Customer Recommendation Award during an #event held in Rome, Italy.
Customer First philosophy has always been a focus of #toyota and is part of the company’s DNA. With this principle in mind a total of 46 awards were presented to retailers from 34 markets, in recognition of their exceptional performance in Customer Recommendation results both in Sales and After Sales.
‘Ichiban’ is the Japanese word borrowed from ‘Okyakusama Ichiban’ which means ‘Customer First’, with ‘Ichiban’ meaning ‘first’ or ‘number one’.
This year is the 10th Ichiban Awards ceremony and marks the change from Customer Satisfaction to Customer Recommendation; moving from satisfying our customers to providing an exceptional customer experience. This requires a mindset which is characterised by a combination of high empathy and an uncompromising view of doing what is right for the customer.
Approximately 2,300 European retailers were evaluated on their performance in customer recommendation as well as business performance.
Speaking at the awards ceremony, Dr. van Zyl, President and CEO of TME said: “We want not only to be Number 1 in the hearts and minds of our Customers - but we want the Customer to be Number 1 in the hearts and minds of every person in every retailer - from the hostess and technician to you. Customer Recommendation is not a statistical exercise, it's not a number game - it's about connecting to our Customers, it's about creating one to one relationships with them.”
<List of Winners>
Country | Retailer Name | Award Winners |
Austria | Scheibelhofer GmbH | Karl Scheibelhofer |
Azerbaijan | Toyota Center Baku LLC | Parviz Gafarli |
Belgium | Garage Trullemans | René Trullemans |
Bosnia and Herzegovina | Sladaboni d.o.o. | Slavko Jotanovi? |
Bulgaria | Nikom-Ruse Ltd | Nikolay Petrov |
Croatia | Rotus Novosel d.o.o. | Tomislav Novosel |
Czech Republic | Auto Eder s.r.o. | Jan Eder |
Denmark | STS Biler A/S Holstebro | Ejgild Nørgaard Christensen |
Estonia | Elke #auto AS | Riho Sepp |
Finland | Oy Porvoon Autotarvike Ab | Kari Wilkman |
France | Toys Motors La Roche-Sur-Yon | Ronan Chabot |
France | GCA Cholet | David Gaist |
France | Avenir #auto, Villeneuve-lès-Béziers | Bary Philippe |
Germany | Autohaus Dörr GmbH | Bernd Dörr |
Germany | Auto Hausmann GmbH | Georg Hausmann |
Germany | Autohaus Nix GmbH | Werner Nix |
Greece | Ν?κη Βαμβακ?ρη A.E. | Panagiotis Bailas |
Hungary | Koto Autohaz Kft. | Laszlo Toth |
Ireland | Grange Motors Ltd. | Paul Coleman |
Israel | Habamin Dealership | Eyal Oxenberg |
Italy | Bi #auto S.p.A. | Roberta Biancalani |
Italy | TD Car S.r.l. | Giuseppe Distefano |
Italy | Fuji #auto S.r.l. | Enzo Mattiauda |
Latvia | Wess Motors Ber?i | Ivans Tiš?enko |
Lithuania | Mototoja UAB | Edmundas Povilauskas |
Netherlands | Gebr. van Gent Autobedrijf B.V. | Cor van Gent |
Norway | Funnemark Larvik | Ole Johnny Christiansen |
Poland | Toyota Katowice | Hanna Ka?wa Pawlak |
Portugal | Caetano #auto Lisboa | Rui Anastácio |
Romania | Toyota Suceava | Vlad-Ilie Rebenciuc |
Russia | Toyota Center Samara Aurora | Pavel Atanov |
Russia | Toyota Center Orsk | Aleksandr Leshkov |
Russia | Toyota Center Kirov | Aleksei Mamochkin |
Serbia | Toyota Centar Beograd | Dino Brekalo |
Slovakia | Autocentrum Nitra, spol. s.r.o. | Stanislav Rusko |
Slovenia | Center Jereb | Andrej Jereb |
Spain | Tresa Motor - #toyota Ciudad Real | Francisco Carrion Alberdi |
Spain | Comauto Sur S.L.U. | Nemesio Matias Corral |
Spain | Marescar Motor | Carlos Solano Abad |
Sweden | Gunnar Virén Bil AB | Claes Virén |
Switzerland | Emil Frey AG Safenwil | Roberto Giannelli |
Turkey | Toyota Plaza Çavdarl? | Volkan Çavdarl? |
Ukraine | Toyota Center Kharkiv Artcity | Oleg Topchiy |
United Kingdom | Burrows #toyota Barnsley | Steve Davidson |
United Kingdom | Hodgson #toyota Newcastle | Steve Hodgson |
United Kingdom | Helensburgh Toyota | Gary Mulvaney |
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